Delivery Policy

Delivery Policy

Effective: 2 September 2026 Last updated: 8 September 2026

Seller: BUMMIRAS LIVING COMPANY LIMITED, company registration 0105552020803, 888/97-100 Moo 3, Bang Pu Mai Sub-district, Mueang Samut Prakan District, Samut Prakan 10280, Thailand. Telephone +66 85 120 2053, email bummiras@gmail.com.

1. Delivery charge and travel service fee

Delivery is charged by destination province, starting at ฿1,500 per order, and some provinces carry an additional travel service fee for the installation team, according to our rate table, which is set by distance and the delivery round for each province.

• The system shows the delivery charge and travel service fee for the province you choose as soon as you select a delivery address, and again on the order summary before you confirm. You will never be charged a delivery amount that is not shown on that summary.
• Delivery is charged per order, not per item.
• Free-delivery or delivery-discount coupons reduce the delivery charge under that coupon's conditions, but do not cover the travel service fee.
• We may revise the rate table from time to time; the binding rate is the one shown on the order summary at the moment you confirm.

Charges other than the delivery fee above — travel for a re-scheduled visit, carrying-in that needs special equipment, storage, and after-sales service — vary by product type, product category, distance and destination province, and the delivery round used.

In every case we tell you the exact amount and obtain your agreement before charging you. You will never be charged an amount that was not quoted to you in advance.

2. Where we deliver

We deliver within Thailand only. We do not ship internationally.

• Bangkok, the surrounding provinces and nearby areas — delivered by our own team
• Other provinces — delivered through partner carriers experienced in moving furniture

If your address is outside the area we can serve, we will contact you within 2 business days of your order to offer alternatives or to cancel and refund you in full.

3. Delivery times

3.1 In-stock and clearance items

Within 3 to 7 business days of us receiving payment in full.

3.2 Made-to-order items

The production time for each item is stated on its product page — please check it before ordering. We confirm the delivery date to you in writing once your order is confirmed.

The delivery period runs from the day we receive payment and you have confirmed all made-to-order options.

3.3 If delivery is going to be late

We will tell you as soon as we know, with the reason and a new date. You may choose to wait for the new date, or cancel the contract and receive a full refund.

Public holidays, long holiday periods, and events beyond our control such as natural disasters or flooding may delay delivery. We will inform you and agree a new date with you.

4. Scheduling and handover

1. When the goods are ready, our staff contact you to agree a date and time window.
2. Please tell us in advance about anything that restricts access — no lift, a narrow entrance, building management permission needed, or limited moving hours — so we can send the right team and equipment.
3. What carrying-in and installation covers depends on the individual product and on the site itself. We state it on the product page. If the actual site needs extra people or equipment — several flights of stairs, or an external crane — we tell you the exact cost and obtain your agreement before we start.
4. On the day, you or someone you authorise who is of legal age must be present to receive the goods.

Please inspect the goods in front of the delivery team before signing. If you find damage, photograph it and tell the team immediately. You may refuse to accept damaged goods (see the Returns Policy).

5. If delivery cannot be completed

If our team arrives at the agreed date and time but cannot hand over the goods — nobody is there, the address is wrong, or access is impossible for a reason you did not tell us about:

• We will contact you to arrange a new date
• The first re-scheduled delivery is free
• From the second re-delivery onwards we charge a travel fee starting at ฿1,500 per trip, calculated by actual distance
• We tell you the exact amount and obtain your agreement before every trip. You will never be charged an amount that was not quoted to you in advance

If you are not ready to receive the goods, we store them for the period we agree with you. The free storage period and the storage rate after it differ by product type and size. We confirm in writing which terms and rates apply to your order, and we always obtain your agreement before any storage charge starts.

6. Changing your delivery address

You can change your delivery address at any time before we schedule the delivery — contact us with your order number. If the new address is outside our service area, we will tell you before going ahead.

7. Contact and complaints

• Email bummiras@gmail.com · Telephone +66 85 120 2053 · LINE Official Account https://lin.ee/zrMS30A
• If you are not treated fairly, you may complain to the Office of the Consumer Protection Board (OCPB) on 1166 or at https://www.ocpb.go.th

8. Governing law

This policy forms part of our Terms of Service, is governed by Thai law and subject to the jurisdiction of the Thai courts, and does not remove or limit any right Thai consumer protection law gives you.