Returns, Exchanges and Refunds

Returns, Exchanges and Refunds

Effective: 2 September 2026 Last updated: 2 September 2026

Seller: BUMMIRAS LIVING COMPANY LIMITED, company registration 0105552020803, 888/97-100 Moo 3, Bang Pu Mai Sub-district, Mueang Samut Prakan District, Samut Prakan 10280, Thailand. Telephone +66 85 120 2053, email bummiras@gmail.com.

1. Your statutory right to cancel within 7 days

Selling through this website is direct marketing under the Direct Sales and Direct Marketing Act B.E. 2545 (2002). You therefore have the right to cancel the contract without giving a reason within 7 days of receiving the goods, under Section 33 of that Act.

How to exercise it: send us written notice within the 7 days — by email to bummiras@gmail.com, through our LINE Official Account, or by post to the address above — quoting your order number and stating that you are cancelling. The date you send the notice counts as the date you exercised the right.

We will refund you in full within 15 days of receiving your cancellation notice, as required by Section 34. If we are late, we must pay a penalty of 15 percent per year on the amount owed, under Section 36.

Goods this right does not cover: items made to your own specification (Made to Order), because they are produced for you individually and cannot be resold to anyone else. Your rights over defective goods in Section 3 still apply in full, whatever the product type.

While the cancellation is being processed, you must take reasonable care of the goods, under Section 35.

2. In-stock and clearance items

2.1 Change of mind

Use the right in Section 1 within 7 days. Additional conditions:

• The item must still be in resaleable condition, unused, with its packaging and accessories complete
• Return shipping is at your cost, unless we agree otherwise
• We refund everything you paid, including the outbound delivery charge you paid

2.2 Clearance items

Clearance items may have minor blemishes from display or storage. We state any such blemish on the product page before you buy. A blemish disclosed in advance is not a defect — but your 7-day cancellation right under Section 1 still applies as normal.

3. Defective, damaged or incorrect goods

This is our liability for defects under Section 472 of the Civil and Commercial Code. It applies to every product type, including made-to-order items.

3.1 Damage visible on delivery

Inspect the goods in front of the delivery team before signing. If you find damage, photograph it and tell the team immediately. You may refuse delivery.

3.2 Defects found later

Tell us within 7 days of receiving the goods, with clear photographs of the problem and your order number.

We will investigate and offer the appropriate remedy: repair, replacement, re-manufacture, or refund. We pay the shipping both ways.

If a defect appears after the 7 days, your rights under the Civil and Commercial Code remain, subject to the one-year limitation period running from discovery of the defect under Section 474. Please contact us and we will consider each case on its facts.

3.3 Characteristics of handmade furniture that are not defects

Our furniture is handmade from natural materials. The following are normal and are not defects:

• Slight variation in wood grain, leather grain, leather colour and fabric pattern between pieces
• Colour differing from photographs, caused by lighting and screen calibration
• Dimensional variance of up to 2 cm from the stated size
• The smell of new materials during the first period of use

If you are unsure which category applies, send us photographs and we will assess it first.

4. Made-to-order items

We always tell you before production starts, and you can check your order status at any time on the My Orders page.

Made-to-order claims are assessed against the options you confirmed on the order, all of which the system records.

5. How to make a claim

1. Contact us at bummiras@gmail.com, through our LINE Official Account, or on +66 85 120 2053, quoting your order number
2. Send photographs of the item and a description of the problem
3. Wait for our confirmation before sending anything back, so we can arrange collection or tell you the right method for the size of the item
4. Once we receive and inspect the item, we carry out what we agreed

Please do not send items back before we confirm. Large furniture needs specific handling; returning it yourself risks further damage and may affect your claim.

6. Refunds

• We always refund to the payment method you used. Card payments are refunded to the same card.
• After we issue the refund, your card issuer may take a further 5 to 14 business days to show it on your statement. That period belongs to the bank and is outside our control.
• If refunding to the original method is impossible, we will contact you to agree another method first.

7. After-sales service

In addition to our liability for defects under section 3, we provide after-sales service as follows:

We tell you the exact travel cost and obtain your agreement before every visit. You will never be charged an amount that was not quoted to you in advance.

Visits to remedy a defect for which we are liable under section 3 do not count towards these 3 visits, and we pay the travel cost ourselves.

Terms specific to an individual product — such as the warranty period, the number of free service visits, the scope of cover, or service terms that differ from the above — are stated on that product's page before you buy. For that product, the terms shown on its page prevail.

Travel and other service rates vary by product type, category, distance and destination province. We publish the full rate schedule on this site, and we always tell you the exact amount and obtain your agreement before each visit.

8. If you are not treated fairly

You may complain to:

• The Office of the Consumer Protection Board (OCPB) — hotline 1166, https://www.ocpb.go.th
• The OCPB's Direct Sales and Direct Marketing Consumer Protection Division, for disputes under the Direct Sales and Direct Marketing Act B.E. 2545 (2002)

9. Governing law

This policy forms part of our Terms of Service, is governed by Thai law, and is subject to the jurisdiction of the Thai courts.

Nothing in this policy removes or limits any right Thai consumer protection law gives you. Where any wording conflicts with the law, the law applies instead of that wording.